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contact@romeostaffing.com
End-To-End Coverage From Referral to Reimbursement,
From Referral to Reimbursement,
One Team Owns the Flow.
ReferralLogged, documents chased
IntakeEligibility checked
SchedulingVisits coordinated
AuthorizationRequested and renewed
QADocumentation complete
ClaimsSubmitted clean
ReimbursedDenials followed up
HIPAA-aware workflows inside Axxess, WellSky, Kinnser, Alora or Kareo, with weekly dashboards for leadership.
Healthcare Back-Office Support Exactly What Our Team
Exactly What Our Team
Can Handle for You.
Each service has clear deliverables, a reporting rhythm and a boundary, so you always know what we do and what stays with your team.
01
Referrals and Intake
Receive referrals, review documents, verify eligibility, coordinate with referral sources, and track pending admissions.
- Deliverable
- Referral tracker updated daily
- Reporting
- Daily admissions and pending list
- Boundary
- Admission decisions stay with your clinical team
02
Insurance and Authorizations
Verify benefits, check authorization requirements, track authorization status, and follow up on pending approvals.
- Deliverable
- Authorization log with expiry alerts
- Reporting
- Weekly pending and expiring list
- Boundary
- Clinical justification stays with your clinicians
03
Scheduling and Care Coordination
Coordinate visits, follow up on clinician availability, track outstanding evaluations, and escalate scheduling delays.
- Deliverable
- Visit schedule and open evaluations list
- Reporting
- Daily missed and late visit summary
- Boundary
- Care plans and clinical assignments stay with you
04
Medical Billing and Coding
Support claims submission, billing workflows, coding processes, denial follow-up, and documentation completeness within the agreed scope.
- Deliverable
- Claims submitted, denials worked
- Reporting
- Weekly AR and denial reasons summary
- Boundary
- Final code selection reviewed by your coder or provider
05
Quality Assurance and Order Management
Track missing orders, documentation gaps, outstanding signatures, and workflow exceptions.
- Deliverable
- Open orders, signatures and gaps list
- Reporting
- Weekly QA summary by clinician
- Boundary
- Clinical review and sign-off stay with your clinicians
Tell Us Where Your Team Needs Support
Share the work that slows you down. We'll map what our team can take over and what stays with you.
Tell Us Where You Need Support Getting Started How a Client Starts
How a Client Starts
Working with Romeo.
Here is exactly what happens after you contact us. No long contract to start.
1
Discovery Call
A short call to understand your workload and where things get stuck today.
2
Scope and Workflow Mapping
We agree the scope, map each workflow and list the system access needed.
3
Staff Assignment and Training
Your team members are assigned and trained on your specific processes.
4
Pilot and Onboarding
A pilot with clear responsibilities and performance measures agreed up front.
5
Reporting and Improvement
Ongoing reporting, quality checks and steady improvement every week.
From referrals to reimbursements 
Paperwork Shouldn't Decide How Many Patients You Can Take.
Healthcare teams lose hours every week chasing paperwork, authorizations and incomplete documentation. A dedicated remote back office plugs into your agency so clinicians can focus on patients.
5 services · Live in 7 days
Sound Familiar?
- Referrals wait while staff chase missing documents
- Authorizations expire before anyone notices
- Billing documentation arrives incomplete
- Hiring experienced back-office staff takes months
How RSA Fixes It
RSA gives you trained, HIPAA-aware professionals who work inside your EMR, follow your playbooks and report every week. Your team grows or shrinks with patient volume.
Get a 15-minute planIntake Management
Referrals logged, documents chased and eligibility checked before the start of care.
Documentation QA
Every chart checked for completeness so billing never waits on a signature.
Billing & Claims
Clean claim submissions, denial follow-ups and clear financial reporting.
01Home Health CareReferrals, scheduling, QA and billing documentation for home health agencies.02Chore ServicesClient onboarding, caregiver scheduling and authorization tracking for personal care agencies.03Hospice CareReferral coordination, IDG meetings and documentation that keeps Medicare and accreditation compliance on track.04Doctor's OfficeScheduling, insurance verification, referrals and billing follow-ups for private practices.05Billing & Claims SubmissionEligibility checks, claim submissions, denial follow-ups and financial reporting for every type of provider.
What We Handle
Open any service to see the scope, the tools we work in and the result you can expect.
What we handle
- Referral intake and tracking
- Visit scheduling and coordination
- QA on clinical documentation
- Billing documentation prep
Tools
AxxessWellSkyKinnserAlora
Expected resultFaster starts of care and cleaner charts
What we handle
- Client onboarding
- Caregiver scheduling
- Authorization tracking
- Visit verification follow-up
Tools
WellSkyAloraGoogle Sheets
Expected resultFewer missed visits and expired authorizations
What we handle
- Referral coordination
- IDG meeting preparation and notes
- Documentation tracking
- Medicare and accreditation readiness
Tools
AxxessWellSkyKinnser
Expected resultDocumentation that stands up to review
What we handle
- Appointment scheduling
- Insurance verification
- Referral management
- Billing follow-ups
Tools
KareoGoogle CalendarPayer portals
Expected resultFull schedules and fewer billing gaps
What we handle
- Eligibility checks
- Claim submission
- Denial follow-ups and appeals
- Financial reporting
Tools
AxxessKareoClearinghouses
Expected resultShorter AR cycles and fewer denials
How We Work With Agencies
- Plug directly into your EMR: Axxess, WellSky, Kinnser, Alora, Kareo and more
- Trained, HIPAA-compliant professionals with BAAs on file
- Weekly dashboards and reports your leadership can act on
- Teams that scale quickly to match patient volume
BAAs on fileHIPAA-aware workflows with Business Associate Agreements.
Role-based accessEvery login scoped to the job, with full logging.
Secure lanesProtected health information kept separate.
ChecklistsEvery process has one. Every exception is tracked.
The Two-Week Pilot Your First Two Weeks,
Your First Two Weeks,
Step by Step.
Fourteen days, your real work, inside your own tools. Then you decide.
01
Days 1–2Intake & Access
Kick-off call, tool access with role-based permissions and a quick audit of what to fix first.
02
Days 3–5First Workflows Live
Support, orders or intake go live with daily check-ins and clear hand-offs.
03
Week 2First Fixes Ship
Catalog passes, documentation clean-up and process checklists roll out.
04
End of Week 2Review & Decide
We walk through the numbers together. You decide to keep going or stop.
The Impact So Far Numbers Our Clients
Numbers Our Clients
Hold Us To.
<60 sec
First Response Time
50+
Active U.S. Clients
100%
Healthcare Client Retention
98%
Data Accuracy Rate
99%
Listing Accuracy Rate
98%
Orders Processed
100%
Projects Delivered
85–95%
Tickets Resolved
How we measure these numbers
- First Response TimeTime from a customer message arriving to the first reply from our team, for chat and email during covered hours.
- Active U.S. ClientsClient accounts with active, paid work in the current month.
- Healthcare Client RetentionShare of healthcare clients who have stayed with us since they started.
- Data Accuracy RateShare of records that pass our QA checklist when a team lead reviews a sample.
- Listing Accuracy RateShare of product listings that pass our listing checklist on audit.
- Orders ProcessedShare of orders processed within the time agreed with the client.
- Projects DeliveredShare of agreed projects delivered to the client.
- Tickets ResolvedShare of support tickets resolved by our team without escalation back to the client.
Figures come from our internal QA logs and client reports. On your call we can walk you through the latest numbers for your type of work.
Google Reviews What Clients Say
What Clients Say
About Working With Us.
Healthcare agencies, clinics and growing businesses share how our remote teams handle the work that slows them down.
Worked with Romeo? Share your experience.
Your review helps other agencies and business owners decide with confidence. It takes less than a minute on Google.
Reviews from Google
Book a Meeting Tell Us Where Your
Tell Us Where Your
Team Needs Support.
Pick a time that suits you, or send a quick note if you are not ready to book. Either way, a real person replies within one business day.
- A look at your current workload and bottlenecks
- Which tasks our team could take over first
- A written plan for a two-week pilot
Prefer email? contact@romeostaffing.com
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