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contact@romeostaffing.com
Retail & Marketplaces 
More SKUs Shouldn't Mean More Late Nights.
Listings, orders, returns, customer support and reporting, handled, so your retail business grows without bottlenecks.
6 services · Live in 7 days
Sound Familiar?
- Hundreds of SKUs and constant product updates
- Inventory drifting out of sync between channels
- Listing errors that hurt search rank and reviews
- Customer questions arriving faster than answers
How RSA Fixes It
One team keeps your listings clean, your stock accurate and your customers answered across Shopify, Amazon, Walmart and Etsy.
Get a 15-minute planOrders & Fulfilment
Exceptions handled and 3PL or warehouse kept in sync.
Reporting & Insights
Sales, returns and inventory trends on one page.
Customer Support
Chat, email and phone support that builds loyalty.
What We Handle
Open any service to see the scope, the tools we work in and the result you can expect.
What we handle
- New product setup
- SEO titles and descriptions
- Variant mapping and size charts
- Category placement, attributes and image checks
Tools
ShopifyAmazonWalmartEtsy
Expected resultFewer listing errors, better rank, stronger conversion
What we handle
- Order exception handling
- Address and carrier checks
- Syncing with your 3PL or warehouse
- Daily stuck-order report
Tools
3PL portalsShipStationCarrier portals
Expected resultFewer delays and steadier cash flow
What we handle
- RMA approvals
- Refund and credit processing
- Replacement orders
- Return data tracking
Tools
LoopReturnlyStore admin
Expected resultLess friction and more repeat purchases
What we handle
- Chat, email and phone
- Order status and product info
- Refunds and exchanges
- Macro upkeep and tone checks
Tools
ZendeskGorgiasMarketplace inboxes
Expected resultHigher response rates and better reviews
What we handle
- Inventory sync across channels
- Low-stock alerts
- Supplier coordination
- Reorder reporting
Tools
ShopifyAmazonWalmart
Expected resultFewer oversells and cancellations
What we handle
- Sales trends
- Support and review tracking
- Return and refund analysis
- Inventory and supply dashboards
Tools
DashboardsGoogle SheetsMarketplace reports
Expected resultFaster decisions from a weekly summary
The Two-Week Pilot Your First Two Weeks,
Your First Two Weeks,
Step by Step.
Fourteen days, your real work, inside your own tools. Then you decide.
01
Days 1–2Intake & Access
Kick-off call, tool access with role-based permissions and a quick audit of what to fix first.
02
Days 3–5First Workflows Live
Support, orders or intake go live with daily check-ins and clear hand-offs.
03
Week 2First Fixes Ship
Catalog passes, documentation clean-up and process checklists roll out.
04
End of Week 2Review & Decide
We walk through the numbers together. You decide to keep going or stop.
The Impact So Far Numbers Our Clients
Numbers Our Clients
Hold Us To.
<60 sec
First Response Time
50+
Active U.S. Clients
100%
Healthcare Client Retention
98%
Data Accuracy Rate
99%
Listing Accuracy Rate
98%
Orders Processed
100%
Projects Delivered
85–95%
Tickets Resolved
How we measure these numbers
- First Response TimeTime from a customer message arriving to the first reply from our team, for chat and email during covered hours.
- Active U.S. ClientsClient accounts with active, paid work in the current month.
- Healthcare Client RetentionShare of healthcare clients who have stayed with us since they started.
- Data Accuracy RateShare of records that pass our QA checklist when a team lead reviews a sample.
- Listing Accuracy RateShare of product listings that pass our listing checklist on audit.
- Orders ProcessedShare of orders processed within the time agreed with the client.
- Projects DeliveredShare of agreed projects delivered to the client.
- Tickets ResolvedShare of support tickets resolved by our team without escalation back to the client.
Figures come from our internal QA logs and client reports. On your call we can walk you through the latest numbers for your type of work.
Free 15-minute call · No contract to start Ready to Hand Off
Ready to Hand Off
Retail & Marketplaces Work?
Tell us what slows your team down. You get a written plan for a two-week pilot, whether you work with us or not.